Terms of Service
StepUpXchange
Operated by JanYoungCX, LLC
Effective Date: January 1st, 2025
Website: https://go.stepupxchange.com/nexgen-cs-leadership
These Terms of Service govern your access to and use of the StepUpXchange website, forms, webinars, trainings, communications, SMS messaging, and related services operated by JanYoungCX, LLC.
By using this website, submitting your information, registering for a webinar or program, or opting in to receive communications from us, you agree to these Terms of Service and our Privacy Policy.
SMS Messaging Terms & Compliance
1. Program Description
StepUpXchange, operated by JanYoungCX, LLC, may send SMS/text messages to customers, prospects, registrants, or users who have provided their phone number and explicitly opted in to receive SMS notifications.
Opt-in may be collected through our website, scheduling forms, registration forms, lead forms, or other forms that include a dedicated checkbox or clear consent language for SMS communications.
SMS messages may include:
• Webinar or event registration confirmations
• Webinar, event, or appointment reminders
• Scheduling confirmations
• Rescheduling updates
• Follow-up messages related to your inquiry or registration
• Customer support communications
• Updates about requested services, trainings, programs, or events
• Promotional or marketing messages, only if you have provided specific consent to receive marketing communications
Message frequency may vary based on your interaction with StepUpXchange, your service usage, and your registration or appointment schedule.
Consent to receive SMS messages is not a condition of purchase.
2. Cancellation Instructions
You can cancel SMS communications at any time by replying STOP to the same number that sent you the message.
After you reply STOP, we may send one final SMS message confirming that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.
To rejoin, you may sign up again through the same method you used initially, such as a website form, registration form, or scheduling form.
3. Support Information
If you experience issues with the SMS messaging program, reply HELP for assistance.
You may also contact us directly at:
Email: [email protected]
Customer support is available during regular business hours.
4. Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
5. Message and Data Rates
Message and data rates may apply for messages sent to you from us and messages sent from you to us.
For questions about your text plan or data plan, please contact your wireless provider.
6. Supported Carriers
Our SMS program works with major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
Carrier availability may vary and is subject to change.
7. Age Restriction for SMS Program
You must be 18 years of age or older to participate in our SMS program.
By opting in to receive SMS communications, you confirm that you are at least 18 years old.
8. Privacy Policy
Your participation in our SMS program and use of our website are also governed by our Privacy Policy.
Privacy Policy:
https://go.stepupxchange.com/nexgen-cs-privacy-policy
StepUpXchange complies with applicable laws and messaging guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines, regarding the use of SMS communications.
General Terms
This website, including the page located at https://go.stepupxchange.com/nexgen-cs-leadership, is owned and operated by StepUpXchange, operated by JanYoungCX, LLC, referred to in these Terms as “StepUpXchange,” “Company,” “we,” “us,” or “our.”
By using this website, you agree to be bound by these Terms of Service and to use the website in accordance with these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the website, programs, services, trainings, webinars, or offers made available by StepUpXchange.
Accessing the website in any manner, whether manually, automatically, or otherwise, constitutes use of the website and your agreement to be bound by these Terms of Service.
We reserve the right to update, revise, or change these Terms of Service at any time. When changes are made, the updated Terms will be posted on this website with a revised effective date. By continuing to use the website after changes are posted, you accept the updated Terms of Service.
Use of the Website
StepUpXchange provides business leadership, customer success, training, webinar, and educational content. The content on this website is provided for informational and educational purposes only.
You agree not to use this website for any unlawful, harmful, abusive, fraudulent, misleading, or unauthorized purpose.
You also agree not to interfere with the operation of the website, attempt to gain unauthorized access to any systems, submit false or misleading information, or use the website in a way that could damage StepUpXchange, JanYoungCX, LLC, or other users.
Intellectual Property Rights
Our Limited License to You
This website and all materials available on the website are the property of StepUpXchange, JanYoungCX, LLC, our affiliates, licensors, or content providers and are protected by copyright, trademark, and other intellectual property laws.
The website is provided solely for your personal, informational, and non-commercial use.
You may not use the website or any materials available on the website in a manner that infringes our rights or has not been authorized by us.
Unless explicitly authorized in writing, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works from, exploit, or distribute any material from the website in any manner or medium.
You may download or print one copy of individual pages for your personal, non-commercial use, provided that all copyright, trademark, and proprietary notices remain intact.
Your License to Us
By posting, submitting, uploading, or providing any material to us through the website, forms, email, social media, digital platforms, or other communication channels, you represent that you own the material or have obtained the necessary rights and permissions to share it.
You grant StepUpXchange and JanYoungCX, LLC a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, transmit, publish, display, distribute, and create derivative works from such material for business, marketing, educational, operational, or service-related purposes, unless otherwise prohibited by law or agreed in writing.
Disclaimers
The information, products, services, trainings, webinars, and content offered on or through this website are provided “as is” and without warranties of any kind, either express or implied.
To the fullest extent permitted by applicable law, StepUpXchange and JanYoungCX, LLC disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.
No Guaranteed Results
Any training, webinar, strategy, program, service, or educational content provided by StepUpXchange is intended to provide guidance and information only.
We do not guarantee any specific business, career, financial, leadership, customer success, operational, or professional results.
Your results may vary based on your background, experience, effort, implementation, market conditions, business model, and other factors outside of our control.
Third-Party Links and Services
Our website may include links or references to third-party websites, tools, platforms, products, or services.
These links are provided for convenience only. Our inclusion of third-party links does not imply endorsement, sponsorship, approval, or responsibility for those third-party websites or services.
We are not responsible for the content, privacy practices, terms, policies, accuracy, reliability, or actions of any third-party websites, tools, or services.
Accessing third-party websites or services is done at your own discretion and risk.
Online Commerce
Certain sections of the website may allow you to purchase products, services, trainings, programs, or access to offers.
Some purchases or payment processing may be handled by third-party vendors, payment processors, or platforms. We are not responsible for the quality, accuracy, timeliness, reliability, security, or performance of third-party products, services, platforms, or payment systems.
If you make a purchase through a third-party link or platform, information collected during your purchase, including payment information, may be collected by the third-party merchant or payment processor as well as by us, where applicable.
Your participation in any transaction or dealing with a third-party vendor is solely between you and that third party. StepUpXchange and JanYoungCX, LLC are not responsible for any loss, damage, issue, or dispute that may arise from your dealings with third-party vendors or platforms.
Registration and Passwords
To access certain features, programs, trainings, or services, you may be required to register or create an account.
You agree to provide accurate, current, and complete information during registration and to update your information as needed.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
If you suspect unauthorized use of your account, notify us immediately at [email protected].
We are not liable for any loss or damage resulting from your failure to protect your login credentials or account access.
Indemnification
You agree to indemnify, defend, and hold harmless StepUpXchange, JanYoungCX, LLC, our affiliates, officers, directors, agents, contractors, employees, licensors, service providers, and representatives from and against any claims, causes of action, damages,
liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
• Your use of the website, services, trainings, webinars, programs, or content
• Your breach of these Terms of Service
• Your violation of any law or third-party rights
• Any content or information you submit, post, upload, or provide to us
• Your misuse of our communications, website, or services
Limitation of Liability
To the fullest extent permitted by law, StepUpXchange and JanYoungCX, LLC shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or other damages arising out of or related to your use of the website, services, SMS messages, trainings, webinars, communications, content, or third-party links.
This limitation applies even if we have been advised of the possibility of such damages.
Termination
We reserve the right to terminate, suspend, or restrict your access to the website, services, programs, trainings, communications, or content at any time, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we
consider inappropriate, harmful, unlawful, or damaging to StepUpXchange, JanYoungCX, LLC, or others.
Upon termination, you must stop using the website and any content obtained from it.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the state in which JanYoungCX, LLC operates, without regard to conflict of law principles.
Any dispute arising under or related to these Terms shall be resolved exclusively through binding arbitration in that jurisdiction, unless otherwise required by applicable law.
Changes to These Terms of Service
We may update these Terms of Service from time to time.
The latest version will be available on our website with the updated effective date. Your continued use of the website or services after updates are posted means you accept the revised Terms of Service.
Contact Information
For questions about these Terms of Service or SMS communications, please contact us at:
StepUpXchange
Operated by JanYoungCX, LLC
Email: [email protected]
Website: https://go.stepupxchange.com/nexgen-cs-leadership
By using our website and services, you consent to these Terms of Service.
