Privacy Policy
StepUpXchange
Operated by JanYoungCX, LLC
Effective Date: January 1st, 2025
Website: https://go.stepupxchange.com/nexgen-cs-leadership
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
StepUpXchange, operated by JanYoungCX, LLC, (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We may collect the following types of information:
Personal Information
• Name
• Email address
• Phone number
• Company name
• Job title or role
• Physical address, if submitted
• Payment information when you make a purchase, register for a paid program, or request a quote
• Webinar, event, training, or program registration details
• Communication preferences
• Opt-in records and timestamps for communication channels, including SMS and email
Non-Personal Information
• IP address
• Browser type
• Device information
• Website usage patterns and analytics
• Cookies and similar technologies
• Pages visited and general website activity
Customer Communication Information
• Records of inquiries and service requests
• Appointment, webinar, event, or training details
• Communication history and preferences
• Service, program, or registration history
• Feedback submitted through forms, email, or other communication channels
2. How We Use Your Information
We may use collected data for the following purposes:
• Providing and improving our services, trainings, webinars, events, and programs
• Processing registrations, transactions, payments, or service requests
• Communicating with you about your inquiries, appointments, registrations, programs, and requested services
• Sending confirmations, reminders, updates, and follow-up messages
• Sending promotional or marketing communications only when you have provided the appropriate consent
• Enhancing website functionality and user experience
• Improving our offers, communications, and customer support
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
• Complying with legal, regulatory, and business obligations
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages from StepUpXchange, operated by JanYoungCX, LLC. These messages may be related to our services, including webinar reminders, event updates, registration confirmations, appointment updates, customer support, follow-up messages, program updates, and important service-related communications.
Promotional or marketing text messages will only be sent if you have provided specific consent to receive marketing communications.
Consent to receive SMS messages is not a condition of purchase.
Opt-In & Consent
• You will only receive SMS messages if you have explicitly opted in
• We maintain records of SMS opt-in actions, including timestamps and consent details where available
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging laws and guidelines
• SMS consent is collected separately from general website use when required
Opt-Out Instructions
• You can cancel SMS notifications at any time by replying STOP
• After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed
• No further SMS messages will be sent unless you opt in again
• All opt-out requests are processed promptly
Message Frequency & Content
• Message frequency may vary based on your interactions with StepUpXchange
• Messages will be related to the services, programs, webinars, events, registrations, or information you requested
• Promotional content will not be sent without specific consent
• Message and data rates may apply
Help & Support
For assistance, reply HELP to any SMS message you receive from us or contact us at:
Email: [email protected]
Customer support is available during regular business hours.
Carrier Information
• Standard message and data rates may apply
• Wireless carriers are not liable for delayed or undelivered messages
• Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors or service providers in support of our direct services, such as customer service, communication delivery, scheduling, or message transmission, is permitted only as necessary to provide those services.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except aggregators and providers of text messaging services as necessary to deliver the SMS messages you have consented to receive.
We implement strict data protection measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share limited information only in the following circumstances:
Service Providers
We may share information with third-party vendors who assist in our operations, such as:
• Payment processing providers
• Webinar, event, or training platforms
• Appointment scheduling tools
• Website hosting and analytics providers
• Email and SMS communication platforms
• Customer support tools
SMS aggregators and messaging providers may receive information solely for the purpose of delivering messages you have consented to receive.
All service providers are expected to maintain confidentiality and use information only as needed to perform services on our behalf.
Legal Compliance
We may disclose information if required by law, legal process, court order, or valid law enforcement request.
We may also disclose information when necessary to protect our rights, safety, security, users, business operations, or legal interests.
Business Transfers
If StepUpXchange or JanYoungCX, LLC is involved in a merger, acquisition, restructuring, sale of assets, or similar business transfer, your information may be transferred as part of that transaction.
In such cases, your data remains protected under the terms of this Privacy Policy.
All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties, except aggregators and providers of text messaging services as necessary to deliver the SMS messages you have consented to receive.
5. Data Security
We implement and maintain reasonable administrative, technical, and physical security measures to protect your personal information.
These measures may include:
• Protection of sensitive data during transmission and storage
• Secure access controls and authentication mechanisms
• Regular security reviews and updates
• Employee or contractor training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially reasonable means to protect your personal information, but we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to:
• Analyze site traffic and user behavior
• Remember user preferences
• Improve website functionality and user experience
• Measure the effectiveness of our website, campaigns, and services
• Understand whether forms, registrations, or other actions are completed
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You may have the right to:
• Access, update, or delete your personal information
• Request corrections to inaccurate information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying STOP
• Request information about how we process your data
• Withdraw consent at any time for future communications
• Request that we limit or stop certain uses of your information, where applicable
To exercise these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or services.
We are not responsible for the privacy practices, terms, content, or actions of third-party websites or services. We encourage you to review their privacy policies before submitting personal information.
This Privacy Policy applies only to information collected by StepUpXchange, operated by JanYoungCX, LLC.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will be available on our website with the updated effective date. For significant changes, we may notify you by email, website notice, or another appropriate communication method.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
StepUpXchange
Operated by JanYoungCX, LLC
Email: [email protected]
Website: https://go.stepupxchange.com/nexgen-cs-leadership
By using our website and services, you consent to this Privacy Policy.
