You're Not Doing It Wrong.
The Rules Changed.
Come Learn the NEW Rules of
CS Leadership and
Get the Inside Scoop on
How Top CS Leaders Drive Revenue & Impact
in the Age of AI
FREE LIVE ONLY Masterclass:
NexGen CS Leadership
How Any CS Leader Can Drive Revenue & Executive Impact
Even When They're Left Out of the Boardroom
Tuesday, January 20th, 9am PT/ 12pm ET
AS SEEN IN
Sound Familiar?
You fight for cross-functional alignment but never gain real traction
Your data proves the opportunity, but executives still aren't buying in
You're accountable for retention targets but shut out of strategic planning
Your resources are shrinking by 10%, but you're expected to grow revenue by 20%
You're trying to navigate scaling and AI transformation without clear direction or resources
The Missing Link:
Strategic Translation: Speak the language of business and move budgets and roadmaps
Find the hidden connections between CS outcomes and company priorities
Turn customer insights into boardroom currency
Build influence without waiting for permission
From Overlooked to Unstoppable
You're already doing the hard work.
In this masterclass, you'll learn the systems that make that work
Clear, Measurable, and Recognized...
So the Exec Team finally sees the growth you're driving.
Finally know what really drives renewals and growth.
RCRS: Repeatable Customer Revenue System
Your system for turning chaos into clarity.
CLARITY:
Identify the actions that actually drive renewals so you can stop firefighting and lead with confidence.
FOCUS:
Align your team on the few priorities that matter most so their work translates directly into business growth.
MOMENTUM:
Shift from reacting to proactively guiding customers so you create predictable results instead of chasing them.
Turn customer progress into proof executives can't ignore.
GPS: Guided Progress System
Your system that makes your impact measurable and undeniable.
VISIBILITY:
Turn customer progress into measurable outcomes so executives see proof of impact, not just activity.
CREDIBILITY:
Present results in business-ready numbers so your board trusts your strategy and funds it.
INFLUENCE:
Highlight outcomes that matter at the executive level so you’re included in shaping company direction.
Make everyone an active agent in growth.
Four-to-More Method
Your shared dashboard for turning insights into company-wide action.
MORE INSIGHTS:
Spot leading indicators of growth and risk so your team knows what to act on before it shows up in lagging metrics.
MORE RESULTS:
Align the whole company on the few levers that matter most so every function sees how their work drives customer and business impact.
MORE REVENUE:
Turn everyday adoption into predictable expansion so growth feels proactive and shared, not desperate or last-minute.
MORE INFLUENCE:
Put the numbers front and center so that executives and teams rally around clear, undeniable evidence of impact.
This Isn't Theory.
These are the strategies working right now
for CS leaders in our community.
✓ Leaders reporting to CROs and influencing the C-suite
✓ Leaders rebuilding after layoffs, yet still increasing revenue
✓ Leaders navigating re-orgs and vanishing executive sponsors
✓ Leaders who used to feel stuck, and are now setting company strategy
They didn’t wait for permission.
They're leading anyway.
They’re making an executive impact.
Getting results, recognition, and promotions.
You can do it too.
Meet Your Coach: Jan Young
I've been where you are.
Fighting to prove CS isn't just support.
Coaching teams with potential, but no power.
Trying to translate our impact into something the board will actually understand.
I've led Client Success through successful exits.
Coached VPs and Directors who are now shaping company strategy.
And built communities where leaders don't just vent… They build what's next.
Through the StepUpXchange CS Business Leadership Accelerator,
I help CS leaders like you become business leaders.
Because the future of tech?
It's Customer-Led.
And that starts with you.
Meet Your Coach:
Jan Young
I've been where you are.
Fighting to prove CS isn't just support.
Coaching teams with potential, but no power.
Trying to translate our impact into something the board will actually understand.
I've led Client Success through successful exits.
Coached VPs and Directors who are now shaping company strategy.
And built communities where leaders don't just vent… They build what's next.
Through the StepUpXchange CS Business Leadership Accelerator, I help CS leaders like you become business leaders.
Because the future of tech?
It's Customer-Led.
And that starts with you.
