Announcing Our First StepUpXchange Masterclass!
StepUpXchange is an offshoot of our 2500+ member free community for CS professionals - CxXchange.
We just launched with our premiere masterclass on September 4, 2024!
Jan Young led the masterclass:
Unlock Your Customer Success Career Path to the C-Suite
If you missed the webinar, it's not too late! Register below and we'll send you the recording immediately!
In the masterclass, we discuss how you can
Position Yourself as a Key Player
Using the 4 Steps to CS Business Leadership
Company Financials
Not all company financials matter. Learn how to evaluate & employ the financials that matter to you.
CS Data & Metrics
Data and metrics can help you make your business case. Which ones do you need to make an impact?
Team Structure
When should you hire and what should you automate? Build the team structure and comp plans that will ensure your success.
Revenue Contributors
Coaching & training your team to be revenue contributors is the key to executing your plan.
Putting the C-S
into C-Suite
I'm Jan Young, and I help Customer Success leaders take the next step into their Executive level careers.
I've seen CS leaders double down on their CS expertise just to be caught off guard when team and budget cut decisions come down. Budget cuts happen, but you know they could have been addressed proactively and productively - so why don't they listen to you?
The answer is: It takes more than being an expert in your field.
Stepping up to the executive level requires understanding the language of business, and translating your expertise into the language that executives and investors understand.
When you can translate your expertise into the language of business, you will have exponential impact on your company, your team, and your customers.
I have 20+ years of experience in tech. I've been through the highs and lows, I'm an angel investor, and I have experience across the GTM teams + Project & Product management. I combine these cross-functional experiences with my passion for Customer Success to help leaders parlay their expertise into executive careers.
Jan Young
Founder, CCO JanYoungCX
Founder, CEO StepUpXchange
Putting the C-S
into C-Suite
Jan Young
Founder, CCO JanYoungCX
Founder, CEO StepUpXchange
I'm Jan Young, and I help Customer Success leaders take the next step into their Executive level careers.
I've seen CS leaders double down on their CS expertise just to be caught off guard when team and budget cut decisions come down. Budget cuts happen, but you know they could have been addressed proactively and productively - so why don't they listen to you?
The answer is: It takes more than being an expert in your field.
Stepping up to the executive level requires understanding the language of business, and translating your expertise into the language that executives and investors understand.
When you can translate your expertise into the language of business, you will have exponential impact on your company, your team, and your customers.
I have 20+ years of experience in tech. I've been through the highs and lows, I'm an angel investor, and I have experience across the GTM teams + Project & Product management. I combine these cross-functional experiences with my passion for Customer Success to help leaders parlay their expertise into executive careers.
TESTIMONIALS
What others are saying
Ralphette White, VP CS Deepgram and 2023 Customer Success Leader of the Year - Americas
Jan’s mentorship has driven me toward a more strategic and impactful approach to leadership. I’ve not only learned to navigate the challenges unique to my identity, but have also honed the skills necessary to create meaningful change within the tech industry. I am incredibly grateful to Jan– my mentor, advocate, and catalyst for success.
Patrick Ward, CMO and Topmate Marketing Creator of the Year Award 2024
Retention is critical in today’s world. It isn’t simply enough to assume new customers can always be generated - you need to think about revenue end to end. And to get to that understanding, no one is better than Jan to learn from. A true master of revenue acquisition and retention through and through.
Jennifer Peters, VP CS and CS Leader of the Year 2022
The biggest learning for me was the systematic approach and playbook. I feel every time I start in a new organization, I look at "everything" but it is difficult for me to explain why. Jan’s playbook and methodology really helped me understand why I do certain things and then explain it to my CEO or board in terms they understand.
I also really liked the data/ number content, I have been struggling for a while with “cost to serve” and this really put me in the right direction. In Europe, many CS leaders struggle to have conversations with their CFO's because we are not so good with numbers and I feel so much more confident now.
Percy Rose, Head of Digital CS, Hewlett Packard Enterprise
Jan brings a wealth of knowledge about the CS industry to the table, and understands how to get you to the next level in your career. She will challenge you, but also meet you where you are at. I am thankful for my experience with Jan because she truly helped me expand my mindset regarding what is possible for me in my career. If you are ready to put in the work, I highly recommend her!
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