CS Leaders– You’re not doing it wrong.
The rules changed.
We’ll show how to be respected and heard —
even if you’re not invited to the boardroom yet.
Build executive impact by combining
✓ Business acumen
✓ An innovation mindset
✓ Change leadership
with outcomes executives value.
You’ll be the first to know about our upcoming Masterclass
NexGen CS Leadership:
How Any CS Leader Can Drive Revenue & Executive
Impact Even If You’re Left Out of the Boardroom
Virginia Bloom
Head of Customer Experience
Aclaimant
I love working with Jan. She helped me see that, yes, I have great ideas, and YES, I was on the right track to grow my CX program, but to get buy-in my ideas needed to matter to the rest of the company in a very practical way.
Jan and I worked on finding the hidden bits of strategy that are not plastered on every slide deck and rooting out where I can dovetail my ideas to meet known and existing needs ... and then communicate them more clearly.
If you have ever said "but it is so obvious, why don't they get it?" I highly recommend working with Jan.
When you join the VIP inner circle, you get:
✓ Exclusive bonus content
✓ Priority invites to masterclasses
✓ VIP-only pricing on new programs
VIP access is capped. Secure your early access and discounts before they’re gone.
Are you a CS leader struggling to:
Hit revenue and renewal targets with fewer resources but without burning out your team...
Get Sales, Marketing, Product, and CS aligned on the same next-best moves...
Modernize your CS program to meet today’s AI-driven challenges...
Have a real voice in planning budgets, roadmap, and hiring...
Learn How To:
Turn adoption into expansion. No discounts, no heroics.
Prioritize by profitability and potential, not noise or politics.
Replace dashboard sprawl with a few signals that drive decisions.
Use AI to clear the busywork so you can lead the work that matters.
- Here's some stuff
Ralphette White
VP CS Deepgram
2023 Customer Success Leader of the Year - Americas
Jan’s mentorship has driven me toward a more strategic and impactful approach to leadership. I’ve not only learned to navigate the challenges unique to my identity, but have also honed the skills necessary to create meaningful change within the tech industry.
I am incredibly grateful to Jan– my mentor, advocate, and catalyst for success.
Jennifer Peters
Head of CS, Vesper & CS Leader of the Year 2022
The biggest learning for me was the systematic approach. I feel every time I start in a new organization, I look at "everything" but it is difficult for me to explain why. Jan’s methodology really helped me understand why I do certain things and then explain it to my CEO or board in terms they understand.
I also really liked the data/ number content, I have been struggling for a while with “cost to serve” and this really put me in the right direction. In Europe, many CS leaders struggle to have conversations with their CFO's because we are not so good with numbers and I feel so much more confident now.
VIP Inner Circle seats are limited.
Secure your benefits before they’re gone!