CS Business Leadership Accelerator applications closing soon.
Limited seats available.
CS Leaders
Stop Being Overlooked…
Start Leading Strategic Conversations.
You’re already driving growth.
But in the Age of AI and shifting investor demands, renewal numbers alone won’t get you heard.
Executives want proof of profitability, efficiency, and strategic impact.
When you connect customer outcomes to revenue and margin, you don’t just get invited in…
You lead the strategic conversations that deliver executive impact.
Step into executive impact. Join the leaders shaping strategy.
CS Leaders
Stop Being Overlooked…
Start Leading Strategic Conversations.
You’re already driving growth.
But in the Age of AI and shifting investor demands, renewal numbers alone won’t get you heard.
Executives want proof of profitability, efficiency, and strategic impact.
When you connect customer outcomes to revenue and margin, you don’t just get invited in…
You lead the strategic conversations that deliver executive impact.
Step into executive impact. Join the leaders shaping strategy.
AS SEEN IN
Are You Stuck in the C-Suite Impact Gap?
Doing the Work Without the Influence?
If these thoughts sound familiar, you’re not alone:
I’m in meetings all day, but I'm still invisible in executive conversations.
I deliver renewals and expansions, but Sales gets all the credit.
The CFO talks margins and profitability, but CS isn’t even in the room.
I know I should be shaping strategy, but I can’t make them listen.
This is the C-Suite Impact Gap.
It's when CS leaders carry revenue responsibility
without the recognition, influence, or voice to drive strategy.
It’s frustrating. It’s exhausting.
And it’s not where your story has to end.
Virginia Bloom
Head of CX, Aclaimant
I love working with Jan. She helped me see that, YES, I have great ideas, even though they weren’t landing.
Jan helped me tie them to company strategy in practical ways. Suddenly, the exec team listened.
If you’ve ever said, "but it’s so obvious, why don’t they get it?" this is for you.
The CS Business Leadership Accelerator closes the C-Suite Impact Gap.
From Struggling CS Leader → Executive Impact
It’s not about working harder or begging for a seat.
It’s about becoming the kind of leader executives can’t ignore.
Imagine Transforming:
From invisible in strategy conversations
→ To the trusted voice Sales, Product, and Finance turn to for direction.
From reporting lagging metrics no one values
→ To proving profitability and margin growth executives respect.
From stuck in day-to-day firefighting
→ To carving time for strategic thinking that shapes priorities.
From wondering how to get heard
→ To invited into the room when strategy and budgets are decided.
Ralphette White
VP CS at Deepgram & CS Leader of the Year 2023
Jan’s mentorship drove me toward a more strategic and impactful approach to leadership.
I learned to navigate challenges unique to my identity and build the skills to create meaningful change in the tech industry.
I am incredibly grateful to Jan– my mentor, advocate, and catalyst for success.
The Systems That Create Executive Impact
Executives don’t want reactive reports.
They want leaders who can prove impact, show profitability, and innovate for what’s next.
That’s why the CS Business Leadership Accelerator equips you
with a forward-looking system for modern CS leadership.
FORECAST with CONFIDENCE
→ Stop reporting lagging numbers. Use leading indicators that predict renewals, expansion, and margin with clarity.
PROVE PROFITABILITY & EFFICIENCY
→ Show exactly where growth is happening and where costs can be reduced, so executives back your priorities with budget.
INNOVATE with AI
→ Redesign workflows, uncover insights, and scale your team’s impact using tools executives are already demanding.
THINK LIKE an EXECUTIVE
→ Apply proven business models to build modern CS programs that executives trust.
Ramona Aubrey
Global VP Sales & CS, expert.ai
This was the first time a program truly connected journey design, data integrity, and business impact. Jan made me think like a revenue leader… and reminded me that empathy and structure can (and should!!) coexist.
What really stuck with me was the focus on the critical Success Path: those milestone events, transformation outcomes, and exit criteria that actually move the needle.
It made me realize where our customers were getting stuck, and how much value we were unintentionally leaving on the table.
If you’re serious about leveling up your CS leadership, this isn’t just worth your time, it’s foundational. Thank you Jan. You raised the bar!
Before & After:
Your Transformation
Before the CS Business Leadership Accelerator:
Constant firefighting and chasing noisy accounts → without clarity on what truly drives renewals.
Reporting metrics no one values → expected, but blamed when numbers fall short.
Shut out of planning and budget conversations → because CS is seen as reactive, not strategic.
Burned out on proving value → with no influence on decisions that matter.
After the CS Business Leadership Accelerator:
Proving profitability and margin impact → with leading indicators executives respect.
Prioritizing by potential, not politics → so resources fuel the greatest growth.
Invited into planning, budget, and roadmap conversations → as a trusted strategic partner.
LEADING as an INNOVATOR → applying business acumen and AI to design modern CS programs that drive growth and efficiency.
Tali Segev
VP Customer Success, Mynd You
Jan’s commitment to continuous learning and improvement shines through. She consistently recommended resources, making our sessions feel dynamic and well-informed.
It wasn't like talking to a conventional coach. It was like having a knowledgeable ally who genuinely cared about providing practical solutions.
What You’ll Master Inside the Accelerator
This isn’t about adding more to your plate.
It’s about mastering the skills and systems that shift you from
firefighting to EXECUTIVE IMPACT in the AGE of AI.
INVESTOR & BUSINESS ACUMEN
→ Stop being sidelined when the CFO talks margins. Translate CS into board-ready economics so you influence funding and strategy.
SYSTEMS for REVENUE CLARITY
→ Move beyond lagging NRR. Apply proven frameworks (RCRS, GPS, 4-to-More) to forecast growth and prove profitability with confidence.
CLOSING the C-SUITE IMPACT GAP
→ End the uphill battle of being dismissed as tactical. Build the influence to lead cross-functional change and shape company priorities.
MODERN CS TEAM DESIGN & REPORTING
→ Leave behind legacy structures. Design your team with financial discipline and deliver reporting executives respect.
AI INNOVATORS LAB
→ Stop chasing “AI hacks.” Harness AI to scale efficiency, prove business impact, and design customer programs that lead the market.
Bonuses That Drive Executive Impact
Extra Value in a Rapidly Evolving Program
The CS Business Leadership Accelerator doesn’t stop at the core modules.
These tools, coaching, and communities act as accelerators,
giving you the clarity, efficiency, and confidence to lead
even as the tech landscape keeps shifting.
Resources for Executive Level Impact
Executive Focus Framework ($997 value)
→ Step out of task overload. Create the space to think strategically, act with influence, and shape company direction.
First-Team Mindset ($497 value)
→ Break silos and operate as part of the executive team, not just the CS function, so you earn influence across the company, not just in your department.
Revenue & Cost Margin Analysis Template ($1,497 value)
→ Prove which customers are truly profitable and speak the financial language of executives.
Segmentation & Tiering Worksheet ($497 value)
→ Prioritize accounts with precision, so your team’s effort drives the greatest business results.
Time × Team Analysis ($497 value)
→ Show where effort creates the most impact, so you can defend headcount and resources with hard data.
Service Packaging & Positioning Framework & Worksheet ($997 value)
→ Stop giving CS away for free. Use this framework to design, price, and position services customers will buy and contribute profitability that your board will recognize.
2-Years of Recordings ($997 value)
→ Never lose your momentum. Revisit lessons and frameworks anytime to refine and scale as your influence grows.
Executive-Level Support
Group Coaching ($1,997 value)
→ Get unstuck fast with live guidance, accountability, and peer insights tailored to your toughest challenges.
Executive Community ($1,188 value)
→ Stop climbing alone. Connect 1:1 with leaders beyond your company, so you always have a sounding board for strategy and influence.
Two 1:1 Coaching Sessions with Jan ($1,094 value)
→ Don’t just learn frameworks. Apply them directly to your context with personalized guidance so you accelerate results and your leadership transformation.
Career Crafting Community ($1,188 value)
→ End the career guessing game. Surround yourself with peers building executive-ready playbooks, so you shape your trajectory with confidence and clarity.
Total Added Value: $11,446
More than $11,000 in executive-level tools and support.
Percy Rose
Head of Digital CS, NVIDIA
Jan brings a wealth of knowledge about the CS industry to the table, and understands how to get you to the next level in your career.
She will challenge you, but also meet you where you are at. I am thankful for my experience with Jan because she truly helped me expand my mindset regarding what is possible for me in my career.
Your Investment
Most CS leaders are already paying for the
C-Suite Impact Gap:
in lost renewals, missed influence, and delayed career growth.
The CS Business Leadership Accelerator, with bonuses,
has a combined value of over $14,440.
But your investment isn’t $14,440.
It isn’t even $5,000.
👉 Your investment is $2,994
6 monthly payments of $499
Or save 15% and make a one time payment of $2,497
This is more than a program.
It’s the shift from being overlooked to leading with executive impact.
Choose Your Path to Executive Impact:
6 Monthly Payments
$499 / month
Invest a fraction of one renewal to reshape your career.
1 Time Payment
Save 15 %
Lock in savings and step into executive impact today.
Jay Sanchez
Head of CS at Lean Law
Jan Young’s Customer Success Business Leadership Accelerator demystified executive strategy and empowered me as a new CS leader.
The program gave me the tools, confidence, and knowledge to align Customer Success with revenue growth, scale initiatives like Customer Success Qualified Leads, and improve communication with our CEO and board.
With Jan’s personalized coaching, I applied these concepts to grow our NRR from 102% to over 110%, unlocking customer revenue opportunities.
This program strengthened my leadership, earned trust across the organization, and opened doors to greater influence and impact.
FAQs — Your Questions, Answered
What is StepUpXchange?
StepUpXchange was founded by Jan Young with a clear mission: To help Customer Success leaders step beyond functional expertise and into true business leadership.
Through accelerators, workshops, and masterclasses, we fill the gaps most programs miss: Giving CS leaders the skills, systems, and support to transform into executives who drive growth, influence strategy, and deliver lasting impact.
What is the CS Business Leadership Accelerator?
It’s a guided, project-based program designed to close the C-Suite Impact Gap. Over 10 weeks of curriculum and 4 weeks of guided project time, you’ll apply proven frameworks like Repeatable Customer Revenue System, Guided Progress System, and Four-to-More Method directly to your CS program.
You’ll also access an executive community, weekly group coaching, and two 1:1 coaching sessions with me. Together, these tools help you build a foundational CS program that executives respect and a career trajectory you’ll be proud of.
How will this benefit my career?
If you’ve ever felt overlooked, this program changes that. You’ll learn how to prove profitability, link CS to business outcomes, and speak the financial language executives value.
The result: You go from “fighting to be heard” to being invited into the conversations that shape company growth and your own career trajectory.
Do I need to be a VP to join?
No. VPs, Directors, some Managers, and Heads of CS thrive here. What matters is that you influence or carry revenue responsibility, and you are ready to lead at the business level, not just within the CS function.
What’s the time commitment?
Most leaders spend about 1.5–2 hours a week: one hour in our live group session, plus 30–45 minutes with video lessons and exercises.
This isn’t “extra homework.”
The CS Business Leadership Accelerator is built so the work you do here is the same work you should already be doing as an executive leader:
Tying customer data to revenue, designing systems that scale, and making decisions that shape profitability.
The payoff? Less firefighting and more influence so you can apply the systems that scale your impact without adding more to your plate.
What if I fall behind?
If you fall behind? That’s okay. This isn’t about checking boxes. The materials and community are designed to support you as you move at your own pace. And because the frameworks are executive-level systems you’ll reuse throughout your career, you’ll come back to them again and again, not just during the CS Business Leadership Accelerator.
You’ll have recordings, templates, and community support to catch up anytime. This isn’t about speed. It’s about building a sustainable approach that you will use and executives will respect for years to come.
How do I know this will work for me?
Our frameworks have been applied by CS leaders across SaaS and enterprise. The results speak for themselves: stronger board-level reporting, measurable improvements in renewals and margins, and promotions into executive roles.
What makes the Accelerator different is that it doesn’t just give you abstract ideas. It gives you executive-level systems, the same frameworks your CFO, CRO, and CEO already use, adapted for Customer Success. That means every exercise connects directly to the strategic work you need to be doing in your role today.
Leaders who go through the Accelerator stop being seen as tactical and start being valued for their strategic and financial impact.
Are there bonuses?
Yes. Alongside the core program, you’ll get over $11,000 worth of executive-level tools and communities including the Executive Focus Framework, financial margin analysis templates, segmentation and tiering worksheets, and more. Combined with the program itself, that’s a total value of $14,440.
Will my company pay for it?
Often they do, and I’ll give you resources to help make the case. Many leaders point out that if the Accelerator helps retain or expand even one customer, it has paid for itself.
That said, some companies treat this as a personal investment, much like grad school or executive education. Here’s why investing in yourself is powerful:
It’s risk-free for 30 days: If you don’t feel it’s worth it, you get your money back.
Leaders who invest personally tend to implement faster and get stronger results because they’ve put real skin in the game.
You'll document your impact, build dashboards executives can’t ignore, and use negotiation frameworks to secure promotions and raises. Many clients have used these techniques to confidently move into new roles, win executive sponsorship, or secure salary increases.
At the end of the day, this is about your career, not just your current company. Leaders don’t wait for permission to grow, they act.
Is there a deadline to sign up?
Yes. Enrollment is open for 7 days. But seats are limited, and once this intake fills, enrollment closes.
The longer you wait, the longer you stay stuck in the C-Suite Impact Gap. The right time to step up is now.
Jennifer Peters
VP CS & CS Leader of the Year 2022
Jan’s methodology helped me finally explain CS to my CEO and board in terms they understand.
I also really liked the data/ number content, I have been struggling for a while with “cost to serve” and this really put me in the right direction.
In Europe, many CS leaders struggle to have conversations with their CFO's because we are not so good with numbers, and I feel so much more confident now.
Recap: Everything You Get Inside the
CS Business Leadership Accelerator
When you join, here’s exactly what you’ll walk away with:
Not theory, but systems, coaching, and community designed to
Close the C-Suite Impact Gap and position you as an EXECUTIVE LEADER.
Core Program
10 Weeks of Curriculum + 4 Weeks Guided Projects
→ Stop spinning in dashboards. Apply frameworks directly to your CS org with hands-on support.
Investor Logic
→ End confusion. Translate CS into board-ready economics that executives respect.
Systems for Revenue Clarity
→ Quit firefighting. Forecast renewals and expansions as reliably as Sales forecasts pipeline.
AI Innovators Lab
→ Stop fearing disruption. Use AI to prove efficiency, scale, and strategy.
Leadership in the Gap
→ No more waiting for permission. Learn to influence strategy without begging for a seat.
Executive Playbook
→ End the guesswork. Build a board-ready plan that earns you credibility.
Executive-Level Support
Weekly Group Coaching
→ Stop second-guessing. Get momentum and accountability from leaders walking the same path.
Executive Community
→ Stop climbing alone. Connect with peers shaping strategy, not just delivery.
Two 1:1 Coaching Sessions with Jan
→ Stop wondering “what about my situation?” Get personal strategy and feedback applied to your context.
Two 1:1 Coaching Sessions with Jan
→ Shape your trajectory with confidence alongside peers building executive-ready playbooks.
Resources for Executive Level Impact
Executive Focus Framework ($997 value)
→ Step out of task overload. Create the space to think strategically, act with influence, and shape company direction.
First-Team Mindset ($497 value)
→ Operate as part of the executive team so you earn influence across the company, not just in your department.
Revenue & Cost Margin Analysis Template ($1,497 value)
→ Prove which customers are profitable and speak the financial language executives respect.
Segmentation & Tiering Worksheet ($497 value)
→ Prioritize accounts with precision, so your team’s effort drives the greatest results.
Time × Team Analysis ($497 value)
→ Show where effort creates the most impact, so you can defend headcount with data.
Service Packaging & Positioning Framework ($997 value)
→ Design, price, and position services customers will buy — and executives will value as profitable.
2-Years Access to Recordings ($997 value)
→ Revisit lessons anytime to refine, scale, and sustain your leadership transformation.
Total Value: $14,440
Your investment:
👉 Just $499 for 6 months
or
👉 A one-time payment of $2,497
Meet Your Coach:
Jan Young
I know what it feels like to be stuck in the C-Suite Impact Gap, carrying revenue without the influence to shape strategy.
I’ve been there.
I also know what it takes to change that story.
I’ve led CS through two startup exits. Coached VPs and Directors who now shape company strategy. Built communities of 4,000+ leaders who don’t just vent, they innovate together.
With 20+ years across Sales, Marketing, Product, and Client Services, and the perspective as an angel investor, I’ve seen exactly how boards and executives think.
Clients like Ralphette White (2023 CS Leader of the Year) didn’t just “get better at CS.” They became leaders executives couldn’t ignore.
That’s my mission: To help you step out of the C-Suite Impact Gap and into EXECUTIVE IMPACT.
Because the future of tech is Customer-Led Growth.
And it starts with YOU.
