StepUp &
Find Your Dream Career!
The secret to finding your dream career is NOT throwing spaghetti on a wall. And that's what you're doing when you apply to 100's of jobs that you're not really interested in.
The hiring manager is looking for their π©ππ«ππππ π¦ππππ‘.
You may not think it, but you have that in common with them.
Because you should be looking for your π©ππ«ππππ π¦ππππ‘ too.
You Know the Job Market Has Changed
To succeed in today's Tech Job Market, you can't be one of the 1000s.
To succeed today, you need to
Stand Out in the Top 1%.
How to Design Your Dream Career &
Stand Out in the Top 1%
Use the 4 Part Formula to Your Perfect Role
Your Story
Your skills, goals, values passion, and strengths are just some of the elements that go into Your Story
Your Company's Story
We'll help you identify the key elements of your Dream Company where your career will flourish.
Build Your Resume
When you bring together Your Story with Your Company's Story, your resume becomes your talking points & your PR.
Build Your Network
Once you update your online presence, you're ready to build relationships with the key influencers and peers in your Dream Career.
Career Crafting Community
Build skills that can take your career to the next level, then use those skills throughout your career.
Build relationships with your peers, learn and share insights.
Videos, Tools & Resources
Access exclusive templates, action plans, and resources to help you apply the strategies you learn directly to your job search & your career.
Group Coaching
1:1 Feedback via Group Coaching sessions tailored to provide guidance, support, and perspective
Community
Mock Interviews,
Accountability, Shared Insights & Learning,
We're stronger together.
Craft your Career in a Community
Hi I'm Jan Young.
I build communities and courses for Customer Success Professionals so they can
exchange ideas, develop their professional thought leadership, and accelerate their careers, .
Sometimes you're in a role and you realize you've outgrown it, or the company is going in a direction that will not allow you to grow.
Other times, the company restructures, and you don't have a choice. They have to downsize, and you have to move on.
Either way, YOU get to decide what to do next. You are writing your next chapter. And when do, you are empowered in a lifelong career.
When you know your story, you've identified your dream role & company, and use that information to power your resume and networking, you build career crafting skills that empower you throughout your journey.
I have 20+ years of experience in tech. I've been through the highs and lows, I'm an angel investor, and I have experience across the GTM teams + Project & Product management. I combine these cross-functional experiences with my passion for Customer Success to help you parlay your expertise into your dream career.
Jan Young
Founder, CxXchange
Founder, CCO JanYoungCX
Founder, CEO StepUpXchange
Videos, Tools, & Resources
Access exclusive templates, action plans, and resources to help you apply the strategies you learn directly to your job search & your career.
Group Coaching
11 Feedback via Group Coaching sessions tailored to provide guidance, support, and perspective.
Community
Mock interviews, Accountability, Shared Insights & Learning. We're strong together.
Craft Your Career
in a Community
Jan Young
Founder, CxXchange
Founder, CCO JanYoungCX
Founder, CEO StepUpXchange
Hi I'm Jan Young.
I build communities and courses for Customer Success Professionals so they can exchange ideas, develop their professional thought leadership, and
accelerate their careers,
.
Sometimes you're in a role and you realize you've outgrown it, or the company is going in a direction that will not allow you to grow.
Other times, the company restructures, and you don't have a choice. They have to downsize, and you have to move on.
Either way, YOU get to decide what to do next.
You are writing your next chapter. And when do, you are empowered in a lifelong career.
When you know your story, you've identified your dream role & company, and use that information to power your resume and networking, you build career crafting skills that empower you throughout your journey.
I have 20+ years of experience in tech. I've been through the highs and lows, I'm an angel investor, and I have experience across the GTM teams + Project & Product management. I combine these cross-functional experiences with my passion for Customer Success to help you parlay your expertise into your dream career.
TESTIMONIALS
What others are saying
Erika Farber, Renewals Manager, Okta
With Jan's dedicated and exceptional guidance, I transformed my achievement story and successfully transitioned from non-SaaS Sales to SaaS Renewal Sales. Her comprehensive support enabled me to confidently interview at my target company Okta and secure the role.
I had considered other services that promised to hand me resultsβ essentially, they would βfeed me the fishβ. Jan's mentorship went beyond just assisting with the immediate task; she equipped me with the skills and knowledge to "fish" for myself.
This empowerment allowed me to update my achievement story independently, ultimately leading to my promotion from individual contributor to team leader in < 2 years and instilling a profound confidence in my own capabilities.
Gina Scalise, Enterprise CSM, Bonterra
When I met Jan, Iβd been working several years as an Account Manager at a non-profit company, but I doubted my skills.
I kept hitting brick walls when I tried to translate what Iβd accomplished into a career at a tech company. Jan helped me articulate my accomplishments and translate them into my unique story to successfully move into tech.
Since then, Iβve had the confidence to continue working towards my dream career as an Enterprise CSM.
Iβve been able to use those skills to update my achievements and win a promotion over other internal and external candidates. I didnβt just learn how to update my resume. I gained the self-assurance that I can accomplish what I set out to do.
Percy Rose, Head of Digital CS, NVIDIA
Jan brings a wealth of knowledge about the CS industry to the table, and understands how to get you to the next level in your career. She will challenge you, but also meet you where you are at.
I am thankful for my experience with Jan because she truly helped me expand my mindset regarding what is possible for me in my career. If you are ready to put in the work, I highly recommend her!
Divya Apte, VP of Product & Client Experience, StartStak
Janβs ability to see beyond my words and guide me toward a fulfilling career path reflects her profound understanding of the tech industry and individual aspirations.
Her impact on my journey is immeasurable, and I am grateful for her genuine commitment to helping others succeed in the dynamic world of CS.
Who's This Perfect For
SEARCHING FOR A CS ROLE
WANT TO FIND YOUR DREAM ROLE
TIRED OF DOING THIS BY YOURSELF
READY TO ROLL UP YOUR SLEEVES
WANT TO LEARN FROM A COMMUNITY OF PEERS
LOOKING FOR CAREER GUIDANCE FROM A CS EXPERT
IMPACTED BY LAYOFFS
READY FOR YOUR DREAM CAREER
READY TO STEP UP YOUR CAREER
STILL NOT SURE?
Frequently Asked Questions
Everything you need to know!
Q: What IS StepUpXchange?
StepUpXchange is an exclusive community for project based learning with group coaching programs.
The Career Crafting Community and the CS Business Leadership Accelerator are two of its programs, others will be coming in 2025.
Q: What IS The Career Crafting Community?
The Career Crafting Community is designed to help Customer Success professionals become the Top 1% in their area of expertise. Each member of the community achieves that by applying the 4 Part Formula to Your Perfect Role:
Your Story: Identify your skills, goals, values, passion, strengths, and your career throughline to reveal your unique Career Path.
Your Ideal Company's Story: Identify the key elements that determine your Tier 1, 2, & 3 companies in your industry.
Build Your Resume: By incorporating Your Story and Your Ideal Company's Story, you identify the roles to target and craft a resume that matches your unique skills and story to your dream career.
Build Your Network: Once you've updated your online presence, you'll assess your network and targets, create a plan, and expand your network.
Group Coaching: Gain valuable insights from other professionals as they share their perspectives and experiences on implementing and improving key strategies.
Cohort Community: Donβt go it alone. Join a supportive community where youβll practice interviewing, find camaraderie, outside perspectives, and shared insights that make a difference.
Q: What exactly is included in the Career Crafting Community?
The Career Crafting Community offers a comprehensive project-based group coaching and community experience designed to elevate your career to the next level.
The program is crafted to cover the 4 Part Formula to Your Perfect Role, plus:
β The 4 Part Formula to Your Perfect Role
π Your Story
π Your Ideal Company's Story
π Building Your Resume
π Building Your Network
β Templates, Videos, Resources: All the resources you need to help you become the Top 1% in your area of expertise.
β Group Coaching: Benefit from 1:1 support in group coaching sessions tailored to provide guidance, support, and perspective.
β Interactive Community Learning: Join an exclusive community, practice interviewing, share resources and insights while you learn from and build relationships with your peers.
Q: What is the cost of the program
You can join the Career Crafting Community for just $99 a month.
This price is exclusive to founding members, and it is the lowest price this premier program will ever be offered.
The fee includes:
π The 4 Part Formula to Your Perfect Role & Stand Out in the Top 1%
π Templates, videos, and resources to help you build your story, your company's story, your resume, and your network
π Bi-monthly Group Coaching with 1:1 feedback and shared insights
π Access to an exclusive community of CS professionals, practice interviewing, learn together, and build relationships with your peers
Q: Is there a deadline to sign up?
To join as a Founding Member sign up by Dec 2, 6pm PT.
First Bi-Monthly Coaching meeting is Dec 3 at 9am PT.
Q: When does the Career Crafting Community launch?
Tuesday, Dec 3, 9am PT is the first bi-monthly coaching session.
To join this first session, you must sign up no later than Monday, December 2 at 6pm PT.
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ALL RIGHTS RESERVED.