Masterclass
Ultimate Guide to Digital Customer Success:
Four Foundational Pillars for Success
Did you miss it?
Alex Turkovic & Jan Young led the masterclass guiding folks through the 4 Pillars for Digital Success + Automation & Business Mindset.
If you missed the webinar, it's not too late! Register below and we'll send you the recording immediately!
StepUpXchange is an offshoot of our 2500+ member free community for CS professionals- CxXchange.
In the masterclass, we discuss how you can
Position Yourself as an Impact Player
Using the 4 Pillars for Digital Success +
Automation & Business Mindset
Optimized
Customer Journey
An optimized customer journey is foundational. It identifies key activities for your customers & team.
Reliable & Diverse Data
Data is the source for all of your digital decisions. It lights your way & guides your actions.
Orchestrated Automation & Tech
Knowing how to use the tech you have for ultimate impact can also reveal the most critical tools needed & automations to build next.
Relevant & Consumable Content
One to many communication relies on content. But too much or inaccurate content can defeat you.
Automation & Business Mindset
Learn how to build on the 4 Pillars foundations to make your business case & communicate effectively with executive leadership.
Meet Jan & Alex
Jan Young
I'm Jan-- I'm passionate about helping CS leaders step up as business leaders. I strongly believe our impact can help our customers, our teams, and our companies perform better. We live in a complicated world, surrounded by fast past change. But with a few key insights, we can simplify the processes, learn from each other, and excel in our careers.
I have 20+ years of experience in tech. I've been through the highs and lows, I'm an angel investor, and I have experience across the GTM teams + Project & Product management. I combine these cross-functional experiences with my passion for Customer Success to help leaders parlay their expertise into executive careers.
Founder, JanYoungCX
Founder, CxXchange & StepUpXchange
Alex Turkovic
I'm Alex, a self proclaimed digital CS nerd located in Austin, TX! I'm the Global Digital CS Director at Flexera, and I host The Digital CX Podcast.
I spend my days in the weeds on the latest trends in technology and A.I. related to CS so that you don't have to!
In my 18-year career in tech, I've helped nurture and grow the careers of many CS leaders and practitioners who have implemented the concepts discussed in this workshop. I cannot wait to work with you to bring your program to maturity and drive lasting impacts!
Global Director Digital CS, Flexera
Founder, DigitalCX Partners
TESTIMONIALS
What others are saying
Percy Rose, Head of Digital CS, NVIDIA
Jan brings a wealth of knowledge about the CS industry to the table, and understands how to get you to the next level in your career. She will challenge you, but also meet you where you are at. I am thankful for my experience with Jan because she truly helped me expand my mindset regarding what is possible for me in my career. If you are ready to put in the work, I highly recommend her!
Brittany Rolfe Hillard, VP CX & Engagement, WalkMe
Alex's expertise in the emergingin field of Digital CX is both rare & invaluable. As a leader is this space I leverage Alex's Executive Coaching & Mentorship to accelerate my ability to lead this initiative & incorporate industry best practices. His thoughtful, strategic approach has helped me better define our goals and identify & prioritize initiatives.
Ralphette White, VP CS Deepgram and 2023 Customer Success Leader of the Year - Americas
Jan’s mentorship has driven me toward a more strategic and impactful approach to leadership. I’ve not only learned to navigate the challenges unique to my identity, but have also honed the skills necessary to create meaningful change within the tech industry. I am incredibly grateful to Jan– my mentor, advocate, and catalyst for success.
Rob Zambito, Founder & CEO, SuccessScaled
Alex is one of the most intelligent, forward-thinking, and perceptive leaders I’ve had the pleasure of getting to know and work with over the last several years. When I think of the top echelon of people truly driving the future of our field, Alex jumps to mind—particularly for his work in digital CX. And yet despite his digital skill set, one of the most amazing ironies about Alex is that he retains a truly human element in his work. I’ve rarely met such a great active listener and empathetic leader.
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